Legal Information

1. Introduction

Quotera LLC ("Quotera," "we," "us," or "our") operates the Quotera platform at quotera.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our service:

• Account Information: Business name, owner name, email address, phone number, and business address
• Customer Information: Names, phone numbers, email addresses, addresses, and vehicle information entered by business owners or permitted employees
• Service Information: Work order details, appointments, estimates, invoices, and service notes
• Payment Information: Payment processing is handled by our third party partner (Stripe). We do not store complete credit card information
• Communications: Messages sent through our SMS notification system via Telnyx (our SMS delivery provider)
• Location Information: General location derived from IP address for service optimization (we do not collect precise GPS location)
• Photos and Images: Photos uploaded to work orders for documentation purposes
• Digital Signatures: Electronic signatures captured for estimate and invoice approvals

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on platform, and interaction patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies: We use cookies and similar technologies to maintain sessions and improve user experience

2.3 Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
• Preference Cookies: Remember your settings and preferences (such as dark mode)
• Analytics & Session Recording: We use PostHog (sets ph_* cookies) to understand how the platform is used, capture pageviews and interactions, and record session replays with user input masked. See PostHog's privacy policy for details.
• Error Tracking: Sentry captures error reports to help us fix bugs and improve stability

Third-party services we integrate with (including but not limited to Stripe and Telnyx) may set their own cookies when you interact with their services. Please refer to their privacy policies for details about their cookie practices.

Do Not Track: Our platform does not currently respond to "Do Not Track" browser signals. You can manage cookies through your browser settings, though disabling essential cookies may affect platform functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide, maintain, and improve the Quotera platform
• Communications: Send appointment confirmations, service reminders, work order updates, and completion notifications via SMS and email
• Marketing Campaign Automation: Where a business has obtained marketing consent, deliver automated post-service follow-ups, customer re-engagement campaigns, declined-service reminders, unpaid-invoice follow-ups, and other marketing communications on the business's behalf via the Marketing Center feature
• Customer Support: Respond to inquiries, resolve issues, and provide technical support
• Account Management: Create and manage user accounts, process payments, and maintain subscription status
• Analytics: Analyze usage patterns to improve features, fix bugs, and optimize performance
• Legal Compliance: Comply with legal obligations, enforce our terms, and protect our rights
• Security: Detect, prevent, and address fraud, security issues, and technical problems

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

4.1 Service Providers

• Payment Processing: Including Stripe
• Communications: Including Telnyx (SMS delivery) and AWS SES (email delivery)
• Analytics: Including PostHog (product analytics and session recording)
• Infrastructure: Including Railway, Vercel, and Neon
• Storage: Including Cloudflare R2 (primary object storage) and AWS S3

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Stripe Connect (end-customer payments): When a customer of a Quotera business pays an invoice or deposit through that business's Quotera-hosted document or payment link, the customer's payment card information is collected and processed by Stripe under Stripe's Connected Account model. Quotera does not see or store the customer's full card details — Stripe processes the transaction on behalf of the business that holds the Connected Account. Customer card data is subject to Stripe's privacy policy and the business's own privacy practices, in addition to this Privacy Policy.

4.2 Service Provider Data Access

By accepting this Privacy Policy, you authorize us to engage service providers, contractors, and subprocessors who may need to access and process your information to help us deliver our services. These parties operate under the same data protection obligations that govern our own handling of your information and are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or if necessary to protect our rights, property, or safety, or that of our users or the public. Additionally, we reserve the right to proactively report suspected illegal activity to appropriate authorities without being legally compelled to do so, if we believe in good faith that such disclosure is necessary to prevent harm or illegal conduct.

You acknowledge and agree that you release Quotera LLC from any claims, damages, or liability arising from our disclosure of information in response to legal processes, law enforcement requests, or our good-faith reporting of suspected illegal activity. We may, but are not obligated to, notify you if your information is subject to a legal request, unless prohibited by law or court order.

4.4 Business Transfers

If Quotera is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest in our database
• Access Controls: Role-based access controls and multi-tenancy architecture ensure data isolation between businesses
• Authentication: JWT-based authentication with secure token management
• Infrastructure: Hosted on secure, SOC 2 compliant platforms (Railway, Vercel)
• Monitoring: Real-time error tracking and security monitoring via Sentry

5.1 External Links and Third-Party Websites

Our platform may contain links to external websites, resources, or services that are not operated by Quotera. These links are provided for your convenience and reference only. We have no control over the content, privacy practices, or security of third-party websites and are not responsible for their practices or policies.

When you leave our platform through an external link, you do so at your own risk. We encourage you to review the privacy policies and terms of service of any third-party website before providing personal information. Quotera expressly disclaims any liability for damages or losses arising from your use of or reliance on any external websites or resources.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Subscriptions: Information is retained for the duration of your subscription
• Deleted Shops: When a shop owner deletes a shop from Settings > General, all of that shop's records (customers, work orders, invoices, photos, signatures, messages, etc.) are permanently deleted from our active databases. Database backups may retain copies for our backup retention window before being overwritten
• Legal Requirements: Some information may be retained longer if required by law or for legitimate business purposes
• Backups: Information in backups is deleted according to our backup retention schedule

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information by emailing [email protected]
• Correction: Update your name, email, and password directly from Settings > Account, or email [email protected] for other corrections
• Deletion: Request deletion of your information (subject to legal retention requirements) by emailing [email protected]
• Export: Request a portable copy of your data by emailing [email protected] — we will respond within 30 days
• Opt-Out: Unsubscribe from marketing communications (SMS notifications for customers can be opted out by replying STOP)
• Shop Deletion: Permanently delete a shop and all of its data at any time from Settings > General > Danger Zone (owner-only, requires confirmation). To request removal of your user account itself, email [email protected]

To exercise these rights, contact us at [email protected].

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request details about the personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a CCPA request, email [email protected] with "CCPA Request" in the subject line.

9. Children's Privacy

Quotera is a business-to-business (B2B) service intended for use by business owners and staff who are 18 years of age or older. We do not knowingly collect information from individuals under 18. If we learn that we have collected information from someone under 18, we will delete it promptly.

10. International Data Transfers

Your information is stored and processed in the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our service, you consent to this transfer.

11. Mobile Information Privacy

When you provide your mobile phone number to a business using Quotera (either through online booking or in-person), that information is used solely for transactional service notifications. We are committed to protecting your mobile information:

• No Selling: We will never sell your mobile phone number to third parties
• No Marketing Sharing: We will not share your mobile information with third parties for marketing or promotional purposes
• Service Use Only: Your mobile number is used for appointment confirmations, service reminders, work order updates, and completion notifications from the business you are doing business with. If you have provided marketing consent, you may also receive promotional messages and follow-up communications from that business
• SMS Processing: SMS messages are processed through our service provider solely for delivery purposes — they do not use your information for marketing

For details on how to opt out of SMS notifications, see the SMS Communications section below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page with an updated "Last Updated" date. For material changes that significantly affect how we collect, use, or share your personal information, we will provide notice via email to the address associated with your account at least 30 days before the changes take effect. Your continued use of Quotera after changes take effect constitutes acceptance of the updated policy.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of a business entity ("you," "your," or "Business"), and Quotera LLC ("Quotera," "we," "us," or "our") regarding your access to and use of the Quotera platform at quotera.app, including any related websites, mobile applications, and services (collectively, the "Service").

BY ACCESSING OR USING THE SERVICE, YOU REPRESENT THAT: (a) you have read and understand these Terms; (b) you agree to be bound by these Terms; (c) you are at least 18 years old; (d) you have the legal authority to enter into these Terms; and (e) you have read and understood our Privacy Policy. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.

2. Description of Service

Quotera is a cloud-based software platform designed for businesses to manage their operations, including:

• Customer and vehicle information management
• Work orders, estimates, and invoices
• Appointment scheduling and online booking
• Service notifications via SMS and email
• Parts inventory tracking
• Financial reporting and analytics
• Photo documentation
• Employee management and permissions

Platform Non-Endorsement: Quotera does not endorse, recommend, or otherwise affiliate with any business using our platform. We are a software provider only and make no representations about the quality, reliability, or legality of services provided by businesses using Quotera.

3. User Accounts and Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information. You must be at least 18 years old and have the legal authority to bind your business to these Terms. We reserve the right to verify your credentials and to reject any user at our sole discretion.

3.2 Credential Ownership and Security

Login credentials (usernames, passwords, and access codes) provided to you are the property of Quotera. You are solely responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to: (a) implement and maintain systems to ensure credentials are distributed only to authorized personnel; (b) protect the confidentiality of credentials and information obtained through the Service; (c) use credentials only for their intended purposes; and (d) immediately notify us of any unauthorized use or security breach at [email protected].

3.3 No Automated Access

You will not allow access to the Service through automated or non-human means, including bots, scripts, crawlers, or other automated tools, unless expressly authorized by Quotera in writing.

3.4 Corporate Entity Authorization

If you are accepting these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the entity agrees to be bound by these Terms.

3.5 End User Liability

If you allow employees, contractors, or other individuals ("End Users") to use the Service under your account, you are fully responsible and liable for all acts and omissions of those End Users as if those acts and omissions were committed by you. You agree not to share account credentials between End Users, and each End User must have their own unique login. You are responsible for ensuring all End Users comply with these Terms.

3.6 Business License Warranty

If you operate a business through the Service, you represent and warrant that you hold all valid licenses, permits, and insurance required by applicable law to conduct your business in the jurisdictions where you operate.

4. Subscription and Payment

4.1 Subscription Plans

Quotera offers the following subscription tiers:

• FREE: 10 work orders (lifetime limit), limited features
• BASIC: $75/month - Unlimited work orders, standard features
• PRO: $129/month - Unlimited work orders, advanced features
• MAX: $199/month - Unlimited work orders, all features

Your purchase of a subscription is not contingent on the delivery of any future functionality or features, nor dependent on any oral or written public comments made by us regarding future functionality or features.

4.2 Automatic Renewal

Subscriptions automatically renew by default. Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew for successive periods of the same duration at the then-current price. For annual subscriptions, you must provide cancellation notice at least 30 days before the renewal date to avoid being charged for the next period.

4.3 Payment Authorization

By providing a payment method, you expressly authorize Quotera and our payment processor (Stripe) to charge your designated payment method for all fees and amounts owed, including subscription fees, usage fees, and applicable taxes. This authorization remains in effect until you cancel it by written notice to [email protected]. You authorize us to store your payment credentials and process recurring transactions.

4.4 Pricing Changes

We reserve the right to change pricing at any time. We will provide at least 30 days' notice of pricing changes to existing subscribers. Your continued use of the Service after a pricing change constitutes acceptance of the new pricing. If new taxes or fees are imposed by governmental authorities, we may pass those costs on to you even before a renewal period.

4.5 Non-Refundable Fees

Except as required by law, all fees are non-refundable and non-cancellable. No refunds will be provided for partial subscription periods, unused features, or early termination.

4.6 Failed Payments and Subscription Lapse

If your subscription payment fails or is not successfully processed by the renewal date, your account will be automatically downgraded to the FREE plan. Upon downgrade, you will lose access to paid features and any usage limits associated with the FREE plan will apply. It is your sole responsibility to ensure that your payment method is valid, current, and has sufficient funds. Quotera is not liable for any loss of data, functionality, or business disruption resulting from a subscription lapse due to failed payment.

4.7 Taxes

You are responsible for all applicable taxes, including sales tax, use tax, VAT, and any other governmental fees or charges related to your use of the Service. If we do not collect applicable taxes at the time of payment, you remain responsible for paying those taxes directly to the appropriate tax authority. Quotera does not provide tax advice; consult your tax professional for guidance.

4.8 Free Plan

New users start on the FREE plan with 10 work orders (lifetime limit). No credit card is required. You may upgrade to a paid plan at any time.

5. Acceptable Use

You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Infringe on intellectual property rights, privacy rights, or other proprietary rights
• Transmit malware, viruses, worms, or other harmful code
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems
• Interfere with or disrupt the Service, servers, or networks
• Use the Service to send spam, unsolicited messages, or bulk communications
• Scrape, crawl, spider, or use automated tools to access the Service or extract data
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service
• Resell, redistribute, sublicense, or share access to the Service without authorization
• Use the Service for any illegal, fraudulent, or harmful purpose
• Impersonate any person or entity or misrepresent your affiliation
• Harass, threaten, stalk, or harm other users
• Post false, misleading, defamatory, obscene, or offensive content
• Collect or harvest personal information about other users
• Circumvent any security features or access controls

5.1 Prohibited Data

You may not upload, import, or store the following types of sensitive information in the Service: Social Security Numbers (except as required for legitimate business purposes), complete credit card or financial account numbers (payment processing is handled by Stripe), protected health information (PHI) subject to HIPAA, information about children under 13 years of age, content that is defamatory, obscene, harassing, threatening, or otherwise offensive or unlawful, or other highly sensitive regulated information unless expressly authorized.

6. SMS and Communications Compliance

If you use the SMS notification features of the Service, you acknowledge and agree that:

• You are solely responsible for ensuring that all SMS messages sent through the Service comply with applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any state-specific regulations
• You will only send messages to recipients who have provided valid, documented consent
• You will include effective opt-out mechanisms and promptly honor all opt-out requests
• If your subscription plan includes access to marketing features (such as the Marketing Center), you must obtain separate, express marketing consent from each recipient prior to sending promotional messages. The Quotera platform collects marketing consent through booking forms, digital estimate signatures, and opt-in keywords — you are responsible for ensuring consent is properly obtained before enabling marketing campaigns for any customer.
• You will comply with all permitted calling and messaging times
• You will maintain records of consent as required by law

You agree to indemnify and hold Quotera harmless from any claims, fines, penalties, or damages arising from your failure to comply with SMS and communications laws. See Section 15 (Indemnification) for details.

7. Intellectual Property

7.1 Quotera's Rights

The Service, including all software, code, databases, functionality, designs, text, graphics, logos, and trademarks ("Materials"), is owned by Quotera LLC and is protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted in these Terms are reserved by Quotera.

7.2 Your Content License

You retain ownership of the data and content you input into the Service ("Your Content"). By using the Service, you grant Quotera a non-exclusive, worldwide, royalty-free license to use, store, process, reproduce, modify, and display Your Content solely as necessary to provide the Service to you. This license terminates when Your Content is removed from the Service, except that removed content may persist in backup copies for a reasonable period.

7.3 Aggregated and Anonymous Data

You acknowledge and agree that Quotera may generate, use, and share anonymous, de-identified, aggregated, or statistical data derived from your use of the Service for development purposes, to improve the Service, and for other analytics and business purposes, provided that no individual or business is identified. Such anonymous and aggregated data shall be the exclusive property of Quotera.

7.4 Feedback and Suggestions

If you provide feedback, suggestions, ideas, or recommendations about the Service ("Feedback"), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and incorporate that Feedback into the Service or any other products and services without compensation, attribution, or obligation of confidentiality.

7.5 Unsolicited Ideas

Quotera does not accept unsolicited ideas, including ideas for new products, features, technologies, or processes. If you submit unsolicited ideas despite this policy, you agree that: (a) such ideas become our property without compensation; (b) we may use or disclose them for any purpose; (c) we have no obligation to review them; and (d) we have no obligation to keep them confidential.

7.6 User Content Warranty

You represent and warrant that: (a) you own or have all necessary rights, licenses, and consents to upload Your Content to the Service; (b) Your Content does not infringe the intellectual property, privacy, or other rights of any third party; and (c) you have obtained all necessary consents from individuals whose personal information is included in Your Content.

8. Confidentiality

"Confidential Information" means non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential. Your Confidential Information includes Your Content and customer data. Quotera's Confidential Information includes the Service, Materials, and pricing information.

Each party agrees to: (a) protect the other party's Confidential Information using at least the same degree of care used to protect its own confidential information; (b) not disclose Confidential Information to third parties except as necessary to provide the Service or as permitted under these Terms; and (c) not use Confidential Information except as necessary to perform obligations under these Terms.

Customer Contact: Except as required by law or to provide the Service, Quotera will not directly contact your end customers or share their personally identifying information with third parties without your consent.

9. License Grant

Subject to your compliance with these Terms and payment of applicable fees, Quotera grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business operations during the term of your subscription. This license does not include any right to: (a) sell, resell, or redistribute the Service; (b) modify, copy, or create derivative works; (c) reverse engineer or attempt to derive source code; or (d) access the Service for competitive purposes.

10. Service Availability and Modifications

10.1 Availability

We strive to provide reliable service but do not guarantee that the Service will be available, uninterrupted, secure, or error-free at all times. We do not guarantee any specific uptime or availability.

10.2 Modifications

We reserve the right to modify, update, suspend, or discontinue any part of the Service at any time, with or without notice, for any reason.

10.3 Third-Party Services

The Service integrates with third-party services including Telnyx (SMS delivery), AWS (email and storage), and Stripe (payment processing). We are not responsible for the availability, performance, security, or actions of these third-party services.

11. Term and Termination

11.1 Term

These Terms begin when you first access or use the Service and continue until terminated as described herein.

11.2 Termination by You

You may cancel your subscription at any time from your account settings or by contacting [email protected]. Cancellation takes effect at the end of your current billing period.

11.3 Termination by Quotera

We may suspend or terminate your access to the Service immediately, without notice, if: (a) you breach any material provision of these Terms; (b) your use poses a security risk; (c) you introduce malware or cause network interference; (d) we determine your use is abusive; (e) we believe you are using the Service illegally; (f) your account has been inactive for an extended period; or (g) we believe your actions may cause legal harm to Quotera.

11.4 Termination for Breach - Cure Period

For non-critical breaches, the terminating party shall provide written notice specifying the breach. Termination takes effect 30 days after receipt of notice unless the breach is fully cured within that period.

11.5 Effect of Termination

Upon termination: (a) your license rights terminate immediately; (b) you remain responsible for all fees due; (c) we will provide limited access for 30 days to retrieve your data ("Retrieval Period"), unless termination was for breach; (d) after the Retrieval Period, your data will be deleted; and (e) Sections 7-8, 12-22, and any other provisions that by their nature should survive, will survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." TO THE FULLEST EXTENT PERMITTED BY LAW, QUOTERA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, ACCURACY, AND SYSTEM INTEGRATION.

WE DO NOT WARRANT THAT: (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) RESULTS FROM THE SERVICE WILL BE ACCURATE OR RELIABLE; (d) ANY ERRORS WILL BE CORRECTED; OR (e) THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, QUOTERA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL QUOTERA'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (a) THE AMOUNT YOU PAID TO QUOTERA IN THE 12 MONTHS PRECEDING THE CLAIM; OR (b) ONE HUNDRED DOLLARS ($100). THE EXISTENCE OF MULTIPLE CLAIMS SHALL NOT ENLARGE THIS LIMIT.

THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."

14. Third-Party Disputes

Any disputes between you and your customers, employees, vendors, or other third parties are solely between you and those parties. Quotera is not responsible for and shall not be liable for any such disputes. You agree not to seek any legal remedy from Quotera for the actions or omissions of third parties.

15. Indemnification

You agree to defend, indemnify, and hold harmless Quotera LLC, its officers, directors, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or access to the Service; (b) Your Content or any data you upload; (c) your violation of these Terms; (d) your violation of any third-party rights; (e) your violation of any applicable law; (f) any dispute between you and your customers or other third parties; (g) any claims arising from SMS or communications you send through the Service; and (h) your negligence, fraud, dishonesty, or willful misconduct.

These indemnification obligations survive termination of these Terms. We may elect to settle claims at our discretion, and you remain liable as though we had proceeded to trial.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal claim, you agree to try to resolve disputes informally by contacting us at [email protected]. We will attempt to resolve the dispute within 30 days.

16.2 Binding Arbitration

Except as provided below, any dispute arising out of or related to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration shall be conducted by a single arbitrator in New Jersey. The arbitrator's decision shall be final and binding.

16.3 Exceptions

Either party may: (a) bring an individual action in small claims court if the claim qualifies; (b) seek injunctive relief in court to prevent unauthorized use or infringement of intellectual property rights; or (c) pursue enforcement actions through applicable regulatory agencies.

16.4 Class Action Waiver

YOU AND QUOTERA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

16.5 Statute of Limitations

Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim arose, or it is permanently barred.

16.6 Governing Law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles.

17. Force Majeure

Quotera shall not be liable for any delay or failure to perform obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil unrest, strikes, labor disputes, government actions, power failures, internet or telecommunications failures, DDoS attacks, third-party service provider failures, or any other cause beyond our reasonable control.

18. Electronic Communications

By using the Service, you consent to receive communications from us electronically, including emails, push notifications, and notices posted on the Service. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

SMS/Text Communications: By providing your phone number, you consent to receive calls and text messages from Quotera for operational purposes related to your account. These communications may be sent using automated technology. Standard message and data rates may apply. Your consent to promotional messages is not a condition of purchase. You may opt out by texting STOP or emailing [email protected].

19. Copyright and DMCA

If you believe content on the Service infringes your copyright, please send a notice to [email protected] containing: (a) your name and contact information; (b) identification of the copyrighted work; (c) identification of the infringing material and its location; (d) a statement that you have a good faith belief the use is unauthorized; (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner; and (f) your signature.

20. Export Compliance

The Service is intended for use within the United States. You may not export or use the Service in violation of U.S. export laws. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo, and that you are not on any U.S. government restricted parties list.

21. California Consumer Notice

If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210, to resolve a complaint regarding the Service.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy, SMS Communications terms, and any applicable Order Form, Statement of Work, or similar ordering document executed between you and Quotera, constitute the entire agreement between you and Quotera regarding the Service. In the event of a conflict, the Order Form shall control over these Terms to the extent of the conflict.

22.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

22.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

22.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent, except that you may assign these Terms without our consent to a successor entity in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of your assets, provided that (a) you provide us with written notice of such assignment within 30 days, and (b) the successor entity agrees in writing to be bound by these Terms. We may assign these Terms without restriction.

22.5 Subcontractors

Quotera may utilize subcontractors or third parties to perform its obligations under these Terms, provided that Quotera remains responsible for all of its obligations.

22.6 No Employee Binding Authority

No employee, agent, or representative of Quotera has authority to bind Quotera to any statement, representation, warranty, or other expression unless specifically set forth in these Terms.

22.7 Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms with a new "Last Updated" date and, for significant changes, via email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

22.8 Notices

Formal notices to Quotera must be sent in writing to:

Notices are deemed given upon receipt.

1. SMS Notification Service

Quotera provides SMS notification services to enable businesses to communicate with their customers about appointments, service updates, and work order status. For comprehensive information about our SMS program, please visit our SMS Compliance page.

2. Types of Messages

You may receive the following types of SMS messages:

• Appointment Confirmations: Confirmation of scheduled service appointments
• Appointment Reminders: Reminders about upcoming appointments
• Service Status Updates: Updates about the progress of your service
• Completion Notifications: Alerts when your service is complete
• Estimate/Invoice Links: Links to view estimates and invoices online
• Unpaid Invoice Reminders: Follow-ups about overdue or outstanding invoices
• Service Reminders: Reminders for upcoming or overdue maintenance (requires marketing consent)
• Post-Service Follow-Ups: Thank-you messages and feedback / review requests after a completed service (requires marketing consent)
• Declined-Service Reminders: Follow-ups about previously declined work (requires marketing consent)
• Re-Engagement Campaigns: Periodic check-ins for inactive customers (requires marketing consent)
• Promotional Messages: Special offers or service recommendations from the business (requires marketing consent)

3. Consent

By providing your mobile phone number when booking an appointment or creating a work order (either through our online booking system or when provided to a business using Quotera), you consent to receive SMS notifications from that business.

At the time you provide your phone number, you will see the following disclosure:

Your consent is confirmed when you proceed with booking or service after viewing this disclosure.

4. Message Frequency

Message frequency varies depending on your service activity. For transactional messages (appointment confirmations, status updates), you may receive 1-5 messages per service visit. If you have opted in to marketing communications, you may also receive periodic service reminders, follow-ups, and promotional messages from the business. You can opt out of all messages at any time by replying STOP.

5. How to Opt Out

You can opt out of SMS notifications at any time by replying with any of the following keywords:

• STOP
• STOPALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

After opting out, you will receive a confirmation message and will no longer receive SMS notifications. You can opt back in by replying START, UNSTOP, or YES.

6. Help

For help with SMS notifications, reply HELP or INFO to any message, or contact the business directly.

7. Message and Data Rates

Standard message and data rates may apply according to your mobile carrier's plan. Quotera and the entity you are doing business with do not charge for SMS notifications, but your carrier may charge for incoming messages.

8. Supported Carriers

Our SMS service is compatible with all major U.S. mobile carriers. If you experience issues receiving messages, contact your carrier to ensure SMS is enabled on your plan.

9. Customer Replies

You can reply to SMS notifications with questions about your service. Your replies will be received by the business. Standard message rates apply to your replies.

10. Privacy and Mobile Information

Your phone number and SMS communications are subject to our Privacy Policy (see above). We do not share your phone number with third parties except as necessary to provide the SMS notification service.

11. SMS Service Provider

SMS messages are delivered via Telnyx, our third-party SMS service provider, solely for delivery purposes. For questions about our SMS service, contact us at [email protected].

If you have questions, concerns, or requests regarding this Privacy Policy, Terms of Service, or SMS Communications, please contact us: